Politique de remboursement

Return and Refund Policy

Overview

At Rosabelle, we want you to be fully satisfied with your purchase. If you are not happy with your order, we are here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

- The item must be unused and in the same condition you received it

- The item must be in its original packaging

- Proof of purchase is required

Non-Returnable Items

Some items cannot be returned, including:

- Sale or discounted items (if applicable)

- Items damaged due to misuse

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

- Your refund will be processed or replacement will be sent

- Refunds may take a few business days depending on the payment method

Shipping Costs

- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect

- Original shipping fees are non-refundable

Exchanges

We only replace items if they are defective, damaged, or wrong size/color. Contact us to request an exchange.

If you have any questions about returns or refunds, contact us at:

Email: rosabelle.contact@gmail.com

Phone/WhatsApp: 0678-667453

Langue