Frequently Asked Questions

Ordering

How do I place an order?

Simply browse our collections, add items to your cart, and proceed to checkout. Fill in your delivery details and place your order. Our team will then call you to confirm before shipping.

Do I need to create an account to order?

No, you can checkout as a guest without creating an account.

How will I know my order is confirmed?

Our team will contact you by phone after you place your order to confirm your details before we ship.

Payment

What payment methods do you accept?

We accept Cash on Delivery (COD) only. You pay in cash when your order arrives at your door — no online payment required.

Shipping

How much does shipping cost?

Free delivery is available in Rabat, Salé & Kénitra. For other Moroccan cities, shipping fees vary depending on the destination.

How long does delivery take?

Delivery typically takes 2–3 business days for major cities and 3–5 business days for other regions. Our team will keep you updated.

Returns & Refunds

Can I return an item?

Yes, returns are accepted within 7 days of receiving your order, provided the item is unused and in its original condition. Please contact us to initiate a return.

How do I get a refund?

Once we receive and inspect the returned item, refunds are processed within 5–7 business days via bank transfer or store credit.

Contact

How can I reach customer support?

• 📞 Phone: 0678-667453
• ✉️ Email: rosabelle.contact@gmail.com